Privacy Policy
Sharnex School Management System ("Sharnex", "we", "our" or "us") values your privacy and is committed to protecting the personal information of schools, administrators, teachers, students, parents, and visitors who use our website, web platform, and mobile application (collectively, the "Platform").
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Email address
- Phone number
- School name
- Student details (as provided by schools)
- Parent/guardian information
- Staff information
B. Academic & Institutional Data
- Attendance records
- Examination results
- Fee payment details
- Timetable information
- Academic performance data
C. Technical Information
- IP address
- Device information
- Browser type
- Login activity
- Usage data
2. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Manage school operations efficiently
- Enable communication between schools and parents
- Process payments
- Improve system performance
- Ensure platform security
- Provide customer support
- Comply with legal obligations
We do not sell personal information to third parties.
3. Data Storage & Security
Sharnex implements appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (SSL)
- Role-based access controls
- Secure cloud hosting
- Regular system monitoring
- Data backups
While we strive to protect information, no system can guarantee absolute security.
4. Data Sharing
We may share data only in the following situations:
- With authorized school administrators
- With trusted payment gateway providers (for processing fees)
- When required by law or legal process
- To protect the safety, rights, or property of Sharnex or its users
We do not share personal data for marketing purposes without consent.
5. Data Retention
We retain personal and institutional data only as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with legal requirements
Schools are responsible for managing and updating their institutional data.
6. User Responsibilities
Schools using Sharnex are responsible for:
- Obtaining necessary consent before uploading student or staff data
- Ensuring accuracy of information entered
- Managing user access rights appropriately
7. Children's Privacy
Sharnex is designed for educational institutions. Student data is collected and managed under the authority of the respective school.
We do not knowingly collect personal data directly from children without school authorization.
8. Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Enhance system performance
Users can control cookie settings through their browser preferences.
9. Your Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Request correction of inaccurate data
- Request deletion (subject to school and legal requirements)
- Withdraw consent where applicable
Requests can be made by contacting us.
10. Third-Party Services
Sharnex may integrate with third-party services such as:
- Payment gateways
- SMS/WhatsApp notification providers
- Cloud hosting providers
These third parties operate under their own privacy policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform after updates indicates acceptance of the revised policy.
Your trust is important to us. Sharnex is committed to maintaining transparency, security, and integrity in handling your data.